Terms & Conditions

1. GENERAL – Terms of Use

Welcome in Shophatkey.com (collectively referred to as “Shophatkey” as after that). By accessing or using www.Shophatkey.com website or any other media or website, you as a registered or guest user agree that you have read, understood, and agree to be bound by these Terms of Use (the "Agreement"), and any additional terms and conditions of third-party sellers (“Sellers”).

Shophatkey reserve the right to amend this agreement at any point in time without prior notification. To shop with us, you should be at the latest 18 years old. If you do not want to be bound by the terms and conditions, you must not subscribe to the use of our services. We always request our uses (existing or new) to read these terms carefully before you proceeding.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.


2. Eligibility to use

The Shophatkey is available only for users who are legally a contract under the Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents, unsound mind, etc. person shall not be eligible to use the Website.

Shophatkey reserves the right to terminate any membership or refuse to provide services if it bought to the website’s notice or if is discovered that persons accessing /using websites are under the age of 18 years. By accepting our terms and conditions, the users declare and undertake that He / She is of legal age. i.e. more than 18 years or older and capable of doing contract or binding any contract between website and such user as per applicable laws. 

3. Account, Password, and Security

If you want to create your account in Shophatkey, you shall be required to create an account by doing registering through Facebook or your Gmail account or by filling details prescribed in the Website registration form. Users can be purchased our products or services through as a guest. However, a guest user may not applicable for services that are provided only for registered users like My Account, Special offers or promotions.

Every time when you registered as a user or create a new account in Shophatkey, you are responsible for maintaining the password and account for all activities. You agree to (a) immediately notify the Website of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Shophatkey will be not bearing any loss or damage arising from your failure or misuse of the account. You, as the User, waive any claims against the Website for any loss and damage suffered by you on account of your failure to comply.

If any user becomes aware of any misuse of its user account or activities, it shall be notified or inform the website without wasting any time. The registered uses may be held liable for losses or damage incurred by the website caused as a result of a failure in maintaining security by the relevant User.

If any user-provided any false or not updated and incomplete information or the websites found that user shared information is not true or not updated and incomplete, the website shall have a right to suspend or cancel the user account without any delay. Shophatkey will be not intentional or mistake discloses our user’s personal information as per subject to the website’s privacy policy.

4. Listing, Selling, and Products

For listing a product on Shophatkey, every seller needs to warrants that all the products are not permitted to sell in India whether online or offline. Each seller further warrants that the description, product image and other content provided by him is an accurate description of the product sold on the website. Sellers may add reasonable shipping, handling fee and additional/special packaging cost in the final cost price or selling for that he agrees to sell in Shophatkey.  

All sales on Shophatkey are binding to both users and sellers. In any circumstance, if Shophatkey shipping partner or carrier servicer not able to provide pickup services in seller pin code or location, in that case, a seller is responsible for shipping up to the point of delivery or otherwise location for which we are mutually agreed within 2 working days. If any seller shipped wrong / defected or other damaged products, in that case, the seller shall be bear the loss or liabilities arising from his act. Shopahtkey reserves a right to recover loss Incurred by the seller by deducting the amount from the seller's remittance at a period of time without prior notice or information.

The website operates as a market place merely offers to sell the platform to our sellers to sell his products for which we are mutually agreed. Images of any products are for the reference purpose only; actual product may vary from the corresponding images shown on the product page. Shophatkey is not liable for any liabilities arising out of any differences to this end. For the quality of any product, information or other material purchased by a user through the website is not supported or promoted by Shophatkey and is the sole liability of the seller. Products prices are subject to change or can be revised without prior notice or at any time. The website disclaims any or all liabilities arising from such a change in prices.


5. Payments

We accept payment in Indian rupees, prices of the products mentioned in websites. Product and services are offered by the seller and may change in accordance with or other terms and conditions applicable to each seller.  The website does not charge any subscription/registration or browsing fee, however, the website reserve the right to change price policy any period of time. In the event, the websites added or alter our services, it may introduce new fees for alters or added services. If any users keep using our website services it shall be deemed as an acceptance of the amended terms and conditions.

Shophatkey.com may enter into an agreement with the third party gateway for payments authorized by the RBI (Reserve Bank of India) for collection, refund, and remittance for users or sellers.  The website shall transfer/initiate the remittance of the payments made by the user and the date of completion of the transaction shall be after the delivered of the product to the user, add other additional time as may be agreed between seller and website. The website will not be responsible for any liability, in respect of any loss or damage arising directly or indirectly to the User due to:

Lack of authorization for any transaction/s, or Exceeding the preset limit mutually agreed by and between the User and relevant banks of the User, or

Any payment issues arising out of the transaction, or

Illegitimacy of the payment methods (credit/debit card frauds etc.) being used by a User;

The decline of transaction for any other reason(s)

Notwithstanding anything contained herein, the Website reserves the right to conduct additional verification for security or other reasons if it is not satisfied with the creditability of the User. The website may in its sole discretion impose limits on the number of transaction which an individual holding a financial instrument may use for payment for Products. Additionally, the Website reserves the right to refuse to process transactions exceeding such limits and transactions by Users that have incurred questionable charges and amounts. 

6. Return, Replacement, and Refund

We have a clear return and exchange policy for our customers. We know how important for us customer sanctification. Here in Shophatkey.com, you can submit your return or exchange request without any extra questions. For Return & Exchange, you just need to inform us within 5 days after delivery of the product.

We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain a refund and purchase the new item separately.


For Return & Exchange, we have the following two options for reverse pick up service.

A. Pick up: In most locations or pin code, we offer a free reverse pick up service.

B. Self-Ship: If we don't offer a pick up at your location or pin code. In such cases, we will credit the shipping costs in the form of bank transfer or my wallet (Shophatkey My Account) provided the product meets the return policy and you have a shared scan copy of the courier receipt with us.


The following EXCEPTIONS and RULES apply to this Policy:

A. Precious Jewellery, Cosmetics, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.

B. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).

C. Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.

D. In case you have purchased an item that has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.

E. Shophatkey will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Shophatkey would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.

F. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

G. If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self-ship returns, the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

Refunds Policy

We will refund your amount in your account, within a day once it has been initiated at the doorstep. For refunds, you just to write a mail at info@Shophatkey.com  with the subject of your order id.

Don’t forget to share the following bank information

Bank Name

Account Number


Account Holder Name

Your refund may take 3-5 working days to reflect in your account depending upon your bank.



We recognize your decision that why we prepared us policy earlier & faster for cancellation & refund. Here you just need to do for generating order cancel request please write an mail at info@Shophatkey.com or you can cancel your order via my account orders sections itself.

Keep in mind – Cancel before within 24 hours of placing the order.

Cancel all Non-Ready to Ship products, only if done within 24 hours of placing the order. We will initiate a 100% refund of your money and a confirmation of the same will be sent to you via e-mail. Please be apprised that Ready To Ship orders are not eligible for cancellations as they are dispatched within 24 hours of the receipt of order.

Well, In Shophatkey.com you can cancel your order before the product is dispatched from the warehouse. Unfortunately, an order cannot be canceled when the product is already delivered to the customer. In this case, if you still, wish to cancel the order, then the mentioned return the process will be followed or if the product is already dispatched but not yet delivered, and then we will provide you the assistance by taking follow-ups with our logistics partners.

If any product ready to ship, now you changed your mind please let us know via mail or call we will cancel your order, In this case, refund, Shophatkey will deduct 10% of the final order value due to Cancellation Fees which includes management & handling charges.