Returns & Exchanges Policy
Return & Exchange Policy :
We have a clear return and exchange policy for our customers. We know how important for us customer sanctification. Here in shophatkey.com, you can submit your return or exchange request without any extra questions. For Return & Exchange, you just need to inform us within 15 days after delivery of the product.
We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain a refund and purchase the new item separately.
For Return & Exchange, we have the following two options for reverse pick up service.
A. Pick up: In most locations or pincodes, we offer a free reverse pick up service.
B. Self-Ship: If we don't offer a pick up at your location or pin code. In such cases, we will credit the shipping costs in the form of coupon code (Shophatkey My Account) provided the product meets the return policy and you have a shared scan copy of the courier receipt with us.
The following EXCEPTIONS and RULES apply to this Policy:
A. Any Lingerie Set that includes a Brief, Swimwear, Panty other cannot be exchanged or returned. Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us.
B. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
C. Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
D. In case you have purchased an item that has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
E. Shophatkey will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Shophatkey would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
F. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
G. If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy, and the image of the courier receipt is shared by you and validated by us. For self-ship returns, the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
H. Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.Gift cards are non-returnable.